Turkish Cancellation Policy: Procedures & Allowances


There are times and events when you’ll feel like canceling travel plans by canceling flight reservations. Sometimes, canceling flight reservations seems like a complicated task. But balancing Turkish Airlines can be seamless, like flying on their aircraft. From hospitality, ambiance, and ground experience to every service, this airline offers exceptional assistance to make every journey seamless. This airline is considered one of the most terrific airlines in Europe after Air France. When modifying travel plans, this airline provides professional assistance to win customers' hearts. Even the Turkish cancellation policy is crafted to offer flexibility and clarity to cancel easily in any situation.

And to help you understand, we have brought some excellent details to enlighten your knowledge. We have deeply researched and brought up-to-date information to help you cancel your flight bookings without stress. It’s time to enjoy every travel experience smoothly, from cancellation to refund. Here, we have covered every crucial information to ensure that you don’t have to go anywhere to clarify your queries. So, let’s be confident to explore the guidelines listed below:

Understanding Turkish Airlines Cancellation Policy

Whether you are struck with some emergency or do not feel like flying due to some illness, the Turkish Airlines Cancellation Policy is made to provide professionally guided flexibility assistance. Whatever the reason behind your cancellation, this airline allows you to alter your flight bookings by canceling them. Even if the flight schedule doesn’t match your new plan, you can easily cancel your tickets.

According to the Turkish Airlines Cancellation Policy 2024, the airline offers flawlessly easy procedures to cancel online and offline flight tickets. You can indeed enjoy stress-free cancellation services anytime you desire. But the cancellation policy comes with significant guidelines, do’s and don’ts that you must obey to avoid any problems during the cancellation process. So, suppose you’re preparing to cancel your Turkish Airlines flight tickets; in that case, we suggest you dive deep into the guidelines to stay alert and savvy by understanding every necessary rule and regulation. So, no need to run anywhere when all the points are listed here.

i) Turkish Airlines 24 Hours Cancellation Policy

Turkish Airlines 24 Hours Cancellation policy offers every traveler an easy and stress-free experience. This policy is suitable only for 24 hours of bookings, making it easier for travelers to enjoy a flexible process. If you need any further assistance with 24-hour cancellation concerns, Turkish Airlines customer service will be available to assist you via call. Also, this policy is eligible till 7 days before the flight departure. After 24 hours, if you cancel, you might be requested to pay any particular or extra charges. Therefore, if you ever feel like canceling your flight ticket with Turkish Airlines, cancel within 24 hours of booking to avoid any risk or issue of paying additional charges.

ii) Turkish Airlines Canceled Flight Policy

Want to make the situation uncomplicated and stress-free when your flight gets canceled by the airline automatically? Turkish Airlines canceled flights policy provides professional assistance by offering you the next available flight. Ensure to inform the airline staff at the dedicated counter at the airport.

If your flight is canceled and the departure of your new flight is more than 8 hours, you can enjoy free-of-cost accommodation for your stay, plus transportation to and from the airport and your place of stay. In case your flight is canceled, you can have the opportunity to fulfill your refund request from the airline. You may securely request a complete refund if you need help with the flight alternatives. You will get your refund within 7 days if you purchased your ticket using cash, a bank check, transfer, payment order, travel voucher, reward ticket, Miles, etc. 

During the circumstance when your subsequent travel is deemed unnecessary, you will get a complimentary return ticket to your starting point as soon as feasible. To secure a refund or catch another flight, it’s vital to understand the stress of the situation and take appropriate action. In order to get a factful or valid conclusion for such a disorderly and stressful scenario, you may contact airport employees for expert aid. Even the customer care service of the particular airline will assist you professionally to make your experience stress-free. 

iii) Turkish Airlines Award Ticket Cancellation Policy


According to the Turkish Airlines Award Ticket Cancellation Policy, you withdraw and are reinstated to the reward account if you want to cancel your flight bookings through the Miles & Miles program. To cancel a Turkish Airlines flight ticket, you must pay particular cancellation charges depending on the situation and another timeline. In the event of a cancellation, passengers must settle the airline’s designated cancellation fees. Passengers must initiate the cancellation process before the flight’s scheduled departure time. No ticket cancellations will be entertained after the 24-hour window is closed before the flight’s scheduled departure. If you would like to cancel reservations booked using reward points, call the airline’s customer care number. Everyone must understand, though, that in these complicated situations, there will be a cancellation cost of $300 per passenger per ticket.

It is essential to note that the 24-hour cancellation clause does not cover airline tickets purchased with reward points, so this specific policy does not apply to such reservations. Therefore, whenever you cancel your flight bookings, check these guidelines to avoid concerns or issues. Your stress-free travel will start when you have actual information of Turkish Airlines policies and allowances. 

iv) Turkish Airlines No Show Policy

Turkish Airlines’ no-show policy is applicable across all fare categories. Depending on the booked fare type and cabin class, the airline does not facilitate any refunds, potentially resulting in the forfeiture of travel funds. To understand the guidelines here, we have mentioned a few details: 

  • According to Turkish Airlines’ cancellation policy, if you are seeking to preserve the value of their booked fare, you must inform the airline about changes or cancellations before the scheduled departure.
  • To mitigate the risk of a no-show, the airline advises:
  • You can seamlessly cancel flights that the customer no longer requires.
  • Make sure to go through the airline’s guide by understanding cancellation request deadlines rules before check-in.

According to Turkish Airlines Distinct fare rules, the no-shows criteria may be based on destination and fare type, including:

– A no-show cost and change fee following a no-show.

– A no-show cost and cancellation fee post a no-show.

– Non-refundable fare after a no-show.

Refunds under the Turkish Airlines cancellation policy are strictly applicable to taxes and airport fees; however, they are not permissible for no-show cancellations on flights involving Turkey. And these guidelines are essential for every traveler to know before flying with this airline.

v) What is the compensation amount for a Turkish Airlines canceled flight?

If your flight experiences a delay cancellation or you are denied boarding, you can claim compensation ranging from 250 USD to 600 USD. And to know more about the compensation amount guidelines, just go through the details listed below

  • Passengers are provided an alternative flight option for any Turkish Airlines flight cancellation. Likewise, if you decline the offered alternate flight, you can claim reimbursement for the unused portion of the ticket.
  • If the airline offers any alternative flight that arrives at the initially scheduled time, passengers will not get any refund amount.

Here are some crucial things you need to remember related to Turkish Airlines Cancellation guidelines: 

– Departure from an airport different from the original departure airport.

Flight delay resulting in a final destination arrival three hours later than the initially scheduled time.

– If there is a delay of more than two hours when reaching the final destination or stopover, the passenger declines to proceed with the flight.

v) How do you cancel a Turkish Airlines flight ticket?

Passengers can use the seamless service to cancel their flight online or over the phone.

a) Canceling Flight Ticket Online

Passengers can initiate online flight cancellations if the booking was made directly on the airline’s website. Canceling an online  flight ticket is more accessible than your expectations just follow the tips shared below: 

  • Visit turkishairlines.com and navigate to the “Manage Booking” section.
  • Enter the six-digit booking reference along with the passenger’s last name.
  • Select the relevant passenger’s name if multiple passengers are on the booking.
  • Choose the specific flights to be canceled and click the ‘cancel’ button to proceed.
  • The subsequent page will display the applicable refund after deducting the cancellation fee.
  • To confirm the cancellation process, select the “CONFIRM” button.
  • It takes 7-10 days to complete the refund process, and travelers will receive their refund amount on their original payment account.

b) Canceling Flight Via Contact Number

For passengers holding a non-restricted fare that does not support online cancellation. Turkish Airlines Customer Service is available 24/7 for excellent assistance regarding every query. So, follow the steps listed here: 

  • Dial the customer service phone number and provide booking details to the available flight executive for cancellation.
  • Adhere to Turkish Airlines’ cancellation policy stipulates cancellation fees for any cancellation request, irrespective of fare type and cabin class.
  • Verify the refund amount applicable to your booking.
  • After tap on confirmation, pay the required cancellation fee, which will be credited back to the original payment method.
  • A confirmation email for the cancellation will be sent to the registered email address.

Important Guidelines Of Turkish Airlines Cancellation Policy

Understanding all the rules and regulations of the policy with canceling or modifying a reservation and the implications of ceasing ticket utilization before expiration is important. Travelers need to stay familiar with the set of rules, guidelines, and policies before undertaking any alterations or cancellations. Here, we have mentioned all the rules and regulations of Turkish Airlines' cancellation policy
  • Passengers who purchase tickets directly from turkishairlines.com may cancel their reservation and seek a refund. In such instances, the refund would apply to the fare that permits refunds. Only taxes will be refunded for cancellations involving non-refundable fares, accompanied by a Turkish Airlines flight cancellation fee. The refund will be credited to the initial form payment, debit/credit card used during the booking process. Notably, the Turkish Airlines penalty fee is non-refundable under any circumstances.
  • Suppose a passenger cancels the flight reservation after the outbound flight. In that case, the applicable refund will be allocated to the flight cost and the relevant Turkish Airlines refund fee.
  • Specific reservations, such as Future Travel Credit, Promotional fares, and free gifted vouchers, are ineligible for cancellation. In such cases, travelers can only submit Turkish Airlines flight change requests.
  • Group bookings are subject to distinct Turkish Airlines cancellation rules, which may vary based on group contracts.
  • Turkish Airlines doesn’t allow flight cancellations after booking their pet travel service.
  • The airline does not have a refund policy once a flight ticket is booked and paid for, especially when booking a flight with restricted fare rules. In such cases, refunds can only be claimed as future travel credit.
  • In the event of cancellation, the airline will retain the booking value as future travel credit, valid for new bookings within 365 days of cancellation.
  • Refunds only apply to passengers who refuse alternative flights offered by the airline in the wake of canceled flight events.
  • Turkish Airlines' ticket cancellation rules apply universally to restricted and non-restricted fares, irrespective of the fare type and class of service booked.

Turkish Airlines Refund Policy

After the cancellation, you need to understand the fundamental roots of the Turkish Airlines Refund policy to get a full refund wisely. Here, we have listed all the essential guidelines for every traveler. So, go through the points listed here:

  • Only taxes will be refunded for cancellations of non-refundable fares, accompanied by an applicable Turkish Airlines flight cancellation fee. The refund will be sent to you in the initial form of payment like debit/credit card used during the flight reservation process.
  • Turkish Airlines directs ticket refund requests to the credit card used for the purchase, with a potential cancellation fee. The processing time for refunds relies on the credit card issuing bank which may sometimes extend up to 1-2 billing cycles.
  • No refunds are issued for tickets surrendered to the airline after 12 months from the original issuing date.
  • A full refund will be processed within 24 hours of purchase, and the credited amount is expected within 7-10 business days.
  • Understanding the intricacies of the Turkish Airlines cancellation policy is crucial for passengers seeking flexibility and assurance in their travel plans. By staying well-informed, passengers can navigate unexpected situations confidently, minimizing disruptions to their travel arrangements.

i) How To Apply For A Refund?

The Turkish Airlines cancellation policy facilitates refund requests through various methods, ensuring flexibility to improve the entire experience. Enlighten your knowledge  by checking the details listed here: 


Customer Care Call: Passengers can request a refund by contacting Turkish Airlines through their customer service hotline. A representative will assist in processing the refund based on the applicable terms and conditions.

Official Website: The airline allows passengers to submit refund requests conveniently through its official website. Passengers can initiate the cancellation process by accessing the online platform and subsequently apply for a refund.

Official Mobile App: Turkish Airlines provides a mobile application that enables users to manage their bookings, including the cancellation of tickets. Passengers can use the app to initiate a refund request and follow the necessary steps for processing.

Through a Self-Service Kiosk: Turkish Airlines offers self-service kiosks at select locations for added convenience. Passengers can utilize these kiosks to cancel their tickets and initiate refund requests, streamlining the process for those who prefer self-service options.

Airport Check-In Desk: Passengers also have the option to visit a Turkish Airlines ticket office to request a refund in person. The airline’s staff at the check-in office will guide passengers through the cancellation and refund process. Make sure to follow the process according to the staff politely to enjoy a hassle-free experience. 

Important Note: Before proceeding with a refund request, travelers must ensure their flight ticket is officially canceled. To cancel a Turkish Airlines ticket online, passengers can refer to the detailed instructions in the guide titled “How to Cancel Your Turkish Airlines flight,” ensuring a seamless and quick process.

ii) Do Turkish Airlines Offer Full Refunds?

According to Turkish Airlines refund policy, travelers are eligible for a full refund under the list of circumstances share here: 

  • If your flight is canceled with an unsuitable alternative, rescheduled, causing a missed connection, delayed by over 5 hours, holding a refundable ticket, experiencing the death of a co-passenger or close relative, or being denied boarding. 
  • These criteria ensure passengers are eligible for reimbursement in various unforeseen circumstances, offering flexibility and understanding during challenging situations.

Turkish Airlines Flight Cancellation Charges

Passengers must be informed about the cancellation fees and timeframes applicable to any Turkish Airlines flight. The cancellation fees for Turkish Airlines depend on the following factors:

  • Type of Flight
  • Distance of the Flight
  • Time of Cancellation about the Flight Departure Date

Here are the specific cancellation rules and fees for each fare type:

a) EcoFly

  • Cancellation 12 or more hours before departure incurs a USD 35 fee.
  • Classes Q/T/L/V/P/W/U are entirely non-refundable.

b) ExtraFly

  • Cancellation within 12 hours of departure results in a USD 35 fee.
  • Cancellation 12 hours or more before departure incurs a USD 40 fee.
  • Classes V/P/W/U are entirely non-refundable.

c) PrimeFly

  • Cancellation within 12 hours of departure costs USD 30.
  • Cancellation 12 hours or more before departure incurs a USD 35 fee.

d) Business Class 

  • Cancellation within 12 hours of departure results in a USD 50 fee.
  • Cancellation 12 hours or more before departure incurs a USD 55 fee.
  • No cancellations are allowed within 1 hour of departure.

International flights have different cancellation rules, and fees are as follows:
  • EcoFly: The ticket is non-refundable.
  • ExtraFly: The ticket is non-refundable.
  • PrimeFly: Cancellation incurs a USD 140 fee.
  • Business Class
  • Business Fly: The ticket is non-refundable.
  • Business PrimeFlight: Turkish Airlines Cancellation is free anytime before the scheduled departure.

Final Thoughts

These are the crucial guidelines and details that every traveler should know before canceling a Turkish Airlines flight ticket. We hope you’ve all the essential information you need to know before flying with Turkish Airlines. Travel smartly and confidently by understanding every rule and regulation of this airline. If you need any further guidance for canceling a flight or have a query regarding Turkish Airlines cancellation or refund policy, just contact the Airlines Help Desk representative to get an accurate and professional resolution or answer every question. The professionals will assist you anytime you want to make your journey easier.

Frequently Asked Questions

Does Turkish Airlines offer a 24-hour cancellation policy?

Yes, hyper Turkish Airlines' cancellation policy, allows passengers to cancel their reservation within 24 hours of booking and receive a full refund of the booking value. Remember that the scheduled departure date must be 7 days or more from when the flight cancellation is requested. Also, this cancellation policy allows you to enjoy stress-free cancellation fees without paying extra charges. 


Indeed, you can cancel their Turkish Airlines bookings within the initial 24 hours and receive a refund for the entire booking value. If the 24-hour window closes, only refundable fares are eligible for cancellation.

You can typically cancel your Turkish Airlines flight online if your ticket is fully refundable. Navigate to the "Manage Booking" section, enter the necessary booking credentials to retrieve your reservation, and proceed with the cancellation process.

You can exclusively request a travel credit voucher to obtain a refund from Turkish Airlines. You can easily submit a refund request through the Manage Booking page online or by contacting the Turkish Airlines customer service helpline.


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